Got questions? We’ve got you 💛
Find quick answers about orders, shipping, returns, products, and more. If you don’t find what you’re looking for, reach out at support@menminmade.com.
Returns & Refunds
What is your return policy?
We accept eligible returns within 30 days of receiving your order. A $10 return shipping fee will be deducted from your refund. Returned items must be unused, in good condition, and returned in their original condition to qualify.
Items purchased at in-person pop-up events are final sale and cannot be returned.
My order arrived damaged, incorrect, or is missing something. What should I do?
Please email support@menminmade.com with your order number, a short description of the issue, plus photos. Our team will review it and help make things right.
Do you offer exchanges?
Yes! If you’d like to exchange your item for a different product or color, contact us at support@menminmade.com. A $10 shipping fee will apply to cover the cost of sending the replacement item.
Orders & Shipping
When will my order ship?
Our fulfillment team ships orders every day, so most orders are processed and shipped within 24 hours. Once your order is on the way, you’ll receive a shipping confirmation email with tracking information.
How long will my order take to arrive?
Most U.S. orders arrive within approximately 1–2 weeks from the order date.
International orders may take approximately 4–8 weeks, depending on the destination, carrier, and customs processing.
Do you offer free shipping?
Yes! We offer free shipping on U.S. orders over $99. Free shipping is currently only available within the United States.
Do you ship internationally?
Yes! We ship to many countries worldwide. International shipping rates are calculated at checkout based on your location.
Where can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with your tracking link. If you can’t find it, check your spam or promotions folder. If you still need help, email us at support@menminmade.com with your order number.
My order hasn’t arrived. What should I do?
Start by checking the tracking link in your shipping confirmation email. If your package appears significantly delayed or the tracking hasn’t updated, email us at support@menminmade.com with your order number and we’ll take a look.
My order shows as delivered, but I haven’t received it. What should I do?
Sometimes carriers mark packages as delivered a little early. Please wait 48 hours and check around your property, with household members, neighbors, or your building’s mailroom if applicable. If your package still hasn’t arrived after 48 hours, contact us at support@menminmade.com with your order number and we’ll help make it right.
Can I change or cancel my order?
If your order has not been fulfilled yet, contact us as soon as possible at support@menminmade.com and we’ll do our best to help. Once an order has been fulfilled or shipped, changes or cancellations may no longer be possible.
I entered the wrong shipping address. What should I do?
Contact us as soon as possible at support@menminmade.com. If your order has not shipped yet, we’ll do our best to update the address. If a package is returned to us because of an incorrect or incomplete address, a reshipping fee may apply.
Will I have to pay customs, duties, or taxes?
International orders may be subject to customs fees, duties, or taxes depending on your country. These charges are determined by your local customs authority and are the responsibility of the customer.
Products & Shopping
How can I know when an item is back in stock?
If the product you like is out of stock, click Notify Me When Available on the product page and enter your email. We’ll let you know as soon as the item is back in stock.
How do preorders work?
Products available for preorder will clearly show the expected shipping timeframe on the product page. Please check the product description for the estimated ship date before ordering.
Can I use more than one discount code?
Unless otherwise stated, only one discount code can be used per order.
Do you offer gift cards?
Yes! Menmin Made® digital gift cards are available on our website and can be used toward eligible purchases. Shop Gift Cards →
Partnerships
Do you offer wholesale?
Yes! Menmin Made® works with retailers and wholesale partners. You can shop our wholesale collection directly through Faire →
Do you have an ambassador or affiliate program?
Yes! Our Menmin Made Ambassador Program is open to creators and community members who love our products and want to share them with their audience. Approved ambassadors can earn commission on eligible sales they refer. Join the Menmin Made Ambassador Program →